POLICIES

The Icestorm Network provides global web hosting to many clients, and we have a responsibility to provide each and every client with the best possible service. The following guidelines have been established to insure this intent is met.

Content:
All services provided by The Icestorm Network may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes. The Icestorm Network is not responsible for any claims resulting from the use of our service.

Note: Content that promotes any illegal activity or content that may be damaging to The Icestorm Network servers or any other server on the internet is strictly prohibited. This also includes, but not limited to pirated software, illegally distributed MP3s, hacker programs/archives, and Warez sites. Links to such materials are also prohibited. The Icestorm Network will be the sole arbiter as to what constitutes a violation of these provisions.

Bandwidth Traffic Policies:
To maintain the integrity of our system, domains that go extremely beyond their traffic allowance will be automatically disabled without notice to protect current users on the system. Domains that may be susceptible to going over the traffic allowance usually house enormously large files (zips, ROMs, mp3s, graphic galleries) or domains that house multiple main web sites. Extra traffic may be purchased at discounted rates. The Icestorm Network will notify the user ahead of time before any extra charges are applied.

Chat Rooms, IRC, and Proxy Servers:
We do not allow our clients to install their own custom chat scripts. This tends to hinder system resources. We do provide a choice of chat rooms that can be installed for free through the account's control panel. The chat rooms we provide will more than fill your needs without degrading the performance of the system for others. Furthermore, we currently DO NOT allow IRC or IRC bots to be operated on our servers. Accounts running proxy servers are not allowed.

Background running programs:
The Icestorm Network does NOT allow programs to run continually in the background. Please ask permission first.

Spamming, Commercial Email Advertising:
Spamming, the sending of unsolicited email or posts, from ANY server is STRICTLY prohibited. Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider spam any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your domain. We reserve the right to refuse or cancel service to known spammers. Furthermore, we consider the selling for bulk email software on a hosted domain a violation of this policy. As such, any violation will result in immediate deactivation of services without refund. The Icestorm Network will be the sole arbiter as to what constitutes a violation of this provision.

Resource Usage:
Any account using more than 15% of system CPU or memory resources, or any account that will overwhelmingly heighten the load of the entire server will automatically be suspended to protect existing clients on the server.

File Quotas
To maintain the quickness and stability of backing up data of our customers' domains, a file quota is implemented on Classic accounts. Please contact Support to find out your current file quota. File quotas can be increased or can be waived if a customer does not wish to have any backups of the account's data implemented on our network.

Server abuse:
Any attempts to undermine or cause harm to any The Icestorm Network server or customer of The Icestorm Network is strictly prohibited.

Money Back Guarantee:
The Icestorm Network is proud to offer a 30 day money-back guarantee. Our 30 day money-back guarantee DOES NOT pertain to additional resold accounts, dedicated server plans, the DNS User Manager, or any fees already applied to upgrades. The 30 day money back guarantee ONLY pertains to NON-RESOLD HOSTING ACCOUNTS and the MAIN RESELLER ACCOUNT. If you sign up for a NON-RESOLD HOSTING ACCOUNT and you are not completely satisfied within 30 days, we will refund the the monthly fee associated with that account. We do not refund InterNIC domain registration fees.

Payment issues and Reactivations:
Payment of all domain accounts, including reseller and special domain accounts must be paid within 10 days of site activation or billing invoice due date. If an account is cancelled due to non-payment and the customer would like to reactivate the account with us, the remaining balance of what is owed plus a reactivation fee for each domain must be paid first. If the customer wants his/her files restored on their site from tape backup, an additional $65 restoration fee for each domain must be applied.

Domain Name Registration Policies:
The Icestorm Network registers all domains through Bulkregister, an accredited registrar with the Internet Corporation for Assigned Names and Numbers ("ICANN"). ICANN oversees the .com, .org and .net top-level domains. All registration fees are non-refundable. The Icestorm Network and Bulkregister may at its sole discretion, elect to accept or reject any application for registration of domain name for any reason, including but not limited to, rejection due to a request for registration of a prohibited domain name. The Icestorm Network nor Bulkregister are liable or responsible for any errors, omissions, or other actions by the registry administrator arising out of or related to your application or receipt of, or failure to receive a domain name registration. You agree to indemnify, defend and hold harmless The Icestorm Network and Bulkregister, the registry administrator and their directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to your domain name registration. To register .us domains, you must be a citizen of the United States or have a permanent residency within the United States. Full requirements can be found here.

-DISCLAIMER-

The Icestorm Network cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by The Icestorm Network are resold. Thus, certain equipment, routing, software, and programming used by The Icestorm Network are not directly owned nor written by The Icestorm Network. Moreover, The Icestorm Network holds no responsibility for the use of our clients' accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to edit these policies without advance notice and reserve the right to remove any account without advanced notice for any reason The Icestorm Network sees fit.

Please contact us if you have any questions regarding our policies.