Frequently Asked Questions

When I sign-up, is there a contract?

We make it simple! There are no long-term contacts. Even if you sign-up for a quarterly or annual plan, you are not in any kind of "contract." You can choose to cancel anytime and you will be refunded for unused months. We're also unlike a cell phone company in which they impose cancellation fees. We don't have any cancellation fees whatsoever. We make it easy to start and stop service anytime!

How long have you been in business?

IceStorm.com has been in operation since June 1997. Rest assured, we are not some fly-by-night company. We have existed for well over a decade and will continue to exist for many years to come.

Are there any "hidden" costs?

There are no hidden costs whatsoever. All costs are plainly written out in full view. If you have questions about any fees, free free to ask us.

I am not technically savvy. Would I still be able to administer my account?

Yes! No technical expertise is necessary! With our cPanel control panels, it's as simple as pointing and clicking! By a click of a button, you can administer mailing lists, email redirects, password protect directories, and create/upload your files online with ease. Plus, we also have a Site Builder, which will help you create your web pages within minutes!

Do you offer a money back guarantee?

Yes, we do. If you cancel your account within 60 days of activation, we will refund all your hosting fees.

Do scripts/software come already installed?

Each shared and reseller hosting account comes with more than 250+ different scripts that can automatically be installed! This will save you money and many hours of time creating and implementing scripts. More scripts are being added and updated periodically.

Can I depend on fast downloading speeds when others access my site?

Yes! Our hosting accounts are hosted on amazingly quick servers which are connected through several Internet backbones. This basically means your web site will respond quickly at all times around the world. Also, unlike other providers that use some of their bandwidth for DSL, cable, or other services, we instead focus ALL bandwidth to our web hosting accounts.

Do I have to register my domain name with a registrar or do you do that for me?

We can register your domain (yourname.com) for you! We register all new domains through our domain portal: IceStormDomains.com. Many TLDs are being offered including .com, .net, .org, .biz, .info, .us, .mobi, and much, much more! Our registration fees are heavily discounted compared to other leading domain registrars.

Can I switch/upgrade plans?

Yes, you can switch or upgrade your plan at any time. Depending on the new cost of your plan, we will bill you an upgrade fee or partially refund you.

Can I monitor my disk/traffic usage?

Yes, you can easily keep track of your disk and traffic usage by logging into your cPanel. All shared and reseller hosting have cPanel installed.

Fast Web Hosting at IceStorm.com

We Focus on Speed!

Our blazing fast SSD hosting plans and services are designed to help you succeed & grow rapidly. Read more in our
About section.

Rapid 24hr Dedicated Support

24x7 Dedicated Support

Our technical support is the most knowledgeable and friendliest! Use our Rapid 24-hour Helpdesk, chat, or call toll-free 1-877-ice-9797.

Free and Fast Data Site Transfers

Worry-Free Site Transfers

Moving from another web host provider?
At IceStorm.com, we offer free and fast data site transfers so that your website can quickly be transferred to our network.

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